Contact

Since 2023

Got a question about sizing, an order, or whether a Nicawana is right for the waves you surf? Write to us. A real person reads every message.

4.9★ · 2,000+ sold since 2023 · 102 verified reviews

support@nicawana.eu

Opening hours

Monday to Friday, 9:00 to 17:00 (CET)Closed weekends and public holidays.

Response time

Within 1 business dayWrite to us at the weekend and you will hear back on Monday.

Languages

English and Spanish

One thing that speeds everything up: if you already ordered, put your order number in the message. If it is about fit or damage, add a photo. Saves us both a round trip. 🤙

You might not need to write at all

Where is my order?

Orders leave within 24 business hours and you get tracking by email.

Shipping details

Which size do I need?

S/M and M/L. The FAQ walks you through how to pick.

Read the FAQ

Returns and exchanges

14 days to change your mind, conditions and steps explained in full.

Returns policy

Shops, wholesale and press

Want to stock Nicawana or work together? Same inbox, subject line “Wholesale”.

Email us

Or just fill in the form below. Same inbox, same people.